Refund policy

Refund, Return & Cancellation Policy

Merchandise & Equipment Purchases

All merchandise and equipment sales are final. Summerlin Paintball does not accept returns, exchanges, or provide store credit for merchandise or equipment purchases once the transaction has been completed, except where required by applicable law.

Please review and inspect your purchase carefully before completing your transaction.

This policy applies to all merchandise, including but not limited to paintball equipment, apparel, accessories, paintballs, sale items, custom or special-order products, and other retail purchases.

Damaged, Defective or Incorrect Items

Please inspect your order or purchase upon receipt. If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible at info@summerlinpaintball.com so we can evaluate the issue and determine the appropriate resolution.

Defective products may also be subject to the applicable manufacturer's warranty.

A damaged, defective, or incorrectly fulfilled item does not automatically qualify for a refund. Summerlin Paintball may, where appropriate, replace the item, correct the order, assist with a manufacturer's warranty claim, or provide another appropriate resolution.

Party Deposits

All party and reservation deposits are non-refundable.

A deposit is required to reserve your party date and time and will be applied toward the final balance of your reservation.

Once a reservation has been booked, the deposit will not be refunded due to cancellation, change of plans, reduction in party size, or failure to attend.

Rescheduling

We understand that plans can change. Reservations may be rescheduled up to 48 hours before the scheduled start time, subject to availability.

Each reservation may be rescheduled one time. The existing deposit will be transferred to the new reservation date.

Rescheduling does not make the deposit refundable.

Requests made less than 48 hours before the scheduled start time are not eligible for rescheduling, and the deposit will be forfeited.

Cancellations & No-Shows

If you cancel your reservation, your deposit is non-refundable.

Guests who fail to attend their scheduled reservation without rescheduling within the permitted timeframe will forfeit their deposit.

Late arrivals may result in a shortened playing session so that other scheduled reservations are not affected.

Changes to Party Size

Reducing the number of participants does not qualify a reservation or deposit for a refund.

Additional players may be added subject to availability and applicable per-player pricing.

Weather & Facility Cancellations

Paintball activities may continue during light rain and other normal weather conditions.

If Summerlin Paintball determines that conditions are unsafe or Summerlin Paintball is unable to provide the scheduled reservation, you will have the option to reschedule your reservation or receive a refund of the applicable booking deposit.

Gift Cards

Gift cards are final sale and are not eligible for refunds or exchanges, except where required by applicable law.

Refund Processing

In the event that Summerlin Paintball approves a refund under an applicable exception to this policy, the refund will be issued to the original payment method.

Please allow up to 10 business days after the refund has been processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact info@summerlinpaintball.com.

Questions

For questions regarding purchases, reservations, damaged items, or this policy, contact:

Summerlin Paintball
1400 N Rampart Blvd., Suite 106
Las Vegas, NV 89128
info@summerlinpaintball.com

Acceptance of Policy

By completing a purchase, submitting a party deposit, or making a reservation with Summerlin Paintball, you acknowledge and agree to the applicable terms of this Refund, Return & Cancellation Policy.